- Shipping & Returns
Shipping & Returns
You may return new, unopened items within 14 days of delivery for a full refund minus a 15% restocking fee. Custom items are not returnable. In the event of an error on our part, we will replace the item or issue a full refund. We will also pay for the return shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Free shipping on orders within the Continential United States on order over $150
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Duties, if any, will be paid by the receiver.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In stock items will ship within 2-3 business days. Custom made products usually ship in 5 to 7 business day but may take up to 14 days during periods of high volume. Please email us and we can give to an accurate estimate.